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How Haryana has used an inter-block competitive model to improve student learning levels

IntroductionHow does a state with 14000+ government schools, 60000 teachers and more than 15 lakh students create momentum to achieve a common goal: improving learning levels? This was the question to which the Government of Haryana was seeking an answer. To substantially improve the learning levels of students in government schools, the state government launched the Saksham Haryana campaign with the objective of making 80% of the students in the state grade-level competent. Towards this end the Saksham Ghoshna campaign was launched in December 2017 which devolved ownership and accountability to blocks for ensuring that 80% of students in each block became grade-level competent. Samagra’s Saksham Haryana team supports the state government in implementing Saksham Ghoshna as part of the state’s Saksham Haryana programme. Samagra | Transforming Governance is a mission-driven governance consulting firm. Chief Minister’s Good Governance Associates (CMGGA) Programme, which deputes 1 young professional in every district, has been critical in the onground implementation of interventions under Saksham Haryana.Blocks that meet a certain cut off  are declared Saksham and felicitated. By introducing a competitive framework among blocks to attain Saksham status, the state government has been able to generate momentum on the ground and spur multiple stakeholders in the system to work towards improving learning outcomes.DesignIn the simplest terms, the campaign is based on leveraging a nomination-based, third-party assessment of students in government schools that allows performance comparison across blocks and districts. These assessments are conducted periodically by a designated third-party across the state. The question paper, evaluation and analysis of results is done by the third-party independent of the state. Till May 2019, at the start of every round of assessment, the state’s education department declared the nomination window for Saksham status open. Blocks which believed 80% students in their respective blocks are grade-level competent nominated themselves to be evaluated. Starting in September 2019, all 119 blocks are assessed simultaneously.It is important to recognize here how a competitive assessment model is separate from regular student assessments, which are also equally important. A competitive framework that rewards blocks for taking initiative and achieving targets, spurs the entire system into action.  The questions for the test are based on competencies that have been taught up to one month before the Ghoshna exam. The competencies are defined by SCERT in a learning outcome framework, Saksham Taalika, for the respective classes. Till May 2019, the test was conducted for Classes- 3, 5 and 7 to assess Hindi and Maths. Starting in September 2019, it is being conducted for all Classes from 3 to 8 to assess Hindi, Maths, EVS/Science and SST. ImplementationImproving the learning levels of government school students by using a quantifiable metric is the essence of Saksham Ghoshna. However, to achieve this objective, schools and blocks across the state are encouraged to carry out certain academic interventions. Among other things, this includes:Holding daily structured remedial classes to help weaker studentsMaking the shift from rote-based learning aimed at syllabus completion to competency-based teachingProviding mentoring and training support to teachers to improve the quality of classroom instructionAnalysing assessment data to keep track of weaker students who need more support as well as weaker competencies and subjects that require more attention.Three to five days prior to the exam, vocational teachers are trained on how to administer the test. Measures are taken to ensure the sanctity of the test instruments as well as to curb cheating during the assessment. This includes sending in flying squads on the day of the test. DCs, ADCs, SDMs, DEOs, Deputy DEOs, BEOs and BEEOs (from other blocks), DIET principals, lecturers, Chief Minister’s Good Governance Associates and Saksham Haryana team members from Samagra are all part of flying squads. All the answer sheets undergo an advanced post-test data analysis which identifies patterns and flags tests which indicate the possibility of cheating.The third-party assessor sets a cut-off and establishes a measurement scale. If at least 80% of the students achieve the required cut off, the block is declared ‘Saksham’ or grade-level competent. A district becomes Saksham when all blocks in the district are declared Saksham. Saksham blocks receive recognition from officials in the Chief Minister’s Office, the state’s education department. They are felicitated in multiple ways, through media articles, social media posts, congratulatory WhatsApp messages and appreciation at district and state level review meetings.ImpactSince December 2017, ten rounds of assessment have been conducted.Wave 1: 2017-19During Wave 1, all 119 blocks were assessed in Hindi and Maths at least once, some sitting for the exam multiple times before being declared Saksham. At the end of  wave 1.0, third-party assessment declared 107 of 119 blocks ‘Saksham’  in Hindi and Maths.Wave 2 - 2019-20During Wave 2, all 119 blocks sat for the exam twice for Hindi, Maths, EVS/Science and SST.  In the second wave, results have been declared grade-wise. Two exams were conducted during the 2019-20 Academic Year, one in September 2019 and the second in February 2020. Saksham Ghoshna results show a significant improvement in performance through the course of the academic year. Through this assessment, learning levels of students are measured and tracked, and block and district-level performance can be compared.Low-performing blocks are identified for targeted interventions and resource allocation. As a consequence, block and district-level strategies are formed to improve learning outcomesWhen teachers and administrative officials are rewarded for innovative practices and achieving good results, they are automatically motivated to sustain their performance or better it. This translates into each individual stakeholder having more skin in the game and knowing that their glory is in their hands. A mechanism of self-nomination puts the onus solely on blocks and teachers to do well.An overarching benefit of providing recognition to teachers and blocks is through a demonstration effect. Blocks that are lagging behind are also motivated to do better so that they can achieve Saksham status in subsequent assessment rounds.Transforming a government school system is predicated upon all actors within the system having an aligned vision and being motivated to perform their role to the best of their abilities. Under Saksham Ghoshna because the recognition for success of a block is given directly to key stakeholders within the system, they are motivated to meet a specific target, truly believing that their glory lies in their hands. To know further about this, please write to [email protected]
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From Maggi to Movement to Magic!

Magic Poshan is an initiative, started by Inika Kandwal, Tanya Gupta and Shruti Koundinya, to provide underprivileged schoolchildren with essential nutrition as they don't have access to school mid-day meals during the lockdown in India. The JourneyOur story begins with one balcony, a cold night breeze, glistening stars, and 3 bowls of steaming Maggi. We were spending just another night of the community lockdown together, and we drifted into conversations about school, university and our lives. Naturally, we came around to talking about the pandemic and how it had taken away things we had looked forward to the most this year - whether it was starting university, going back to university, or just meeting the people we hadn’t seen in a long time. We sighed, ended this fruitless discussion, and joked “at least we get to enjoy our bowls of Maggi!” That’s when it clicked: Do the 400 students of our neighbourhood government school also have access to steaming bowls of food? How are they including nutrition in their meals at home during the lockdown? Turning Interest Into ActionAs we started with just the three of us, a passion for food, and a will to provide, we ran a self-funded pilot with 40 children to assess what would work. We created a snack pack made of eco-friendly handmade newspaper bags that contained Soya chunks, We-Mana protein bar and fruits. Our personal cherry on top was the comic strips we made for the children that were easy to understand, bilingual and illustrated the use of each snack.A week later we received news that the children wanted more. Magic Poshan was now alive and running! Immediately, we sent word out to our community for donations and were overwhelmed by the support - from not only Bangalore but also India and around the world! Because of these generous donations, we collected around 2 lakhs!This support enabled us to magnify our reach to more children and for a longer period of time. We are now reaching out to over 800 children from the Ramagondanhalli government school, Immadihalli government school and Siddapura government school. Additionally, we supplied WeMana bars to over 120 daily wagers, orphans, and frontline workers in our community. Our donors and supporters have helped us reach to more than double of what we had initially planned. Furthermore, through the generous people at the Annapoorna Trust, we are able to provide a 2 month supply of Saisure, a malt-based protein powder to be had with milk to children.Our journey doesn’t end here, however. These children have yet to endure upcoming months of lockdown and the realities of a post-COVID world.  We believe that magic lies in all of us, and since you’ve taken the time to read this, you’ve already begun your magical journey with us and the 800 children. We are committed to stay determined and provide essential nutrition for as long as possible and need your support to help make our vision a reality. 200 Rupees is enough for one child for one month. But your support is not only limited to donations. We are looking for support on our Instagram, Youtube and LinkedIn pages, as every follower can enhance our reach by hundreds. Last but not the least, we are looking to partner with brands or products that would prove beneficial to children during the lockdown. A little magic goes a long way. Help us spread the word.Who we areInika Kandwal is a second-year undergraduate student at The Hong Kong University of Science and technology, pursuing Environmental Management. Tanya Gupta is a first-year Economics and mathematics undergraduate student studying at The University of Toronto.Shruti Kundaniya is a first-year Design student at the Strate School of Design. Each one of us brings a set of unique skills and ideas to our team, along with our collective drive to spread some magic through happy and healthy smiles. We’re always pushing ourselves to reach out to more children and improve the quality of life for as many children as possible. Know more:We've documented our journey, who we are, our work and sources on our website: https://magicposhan.wixsite.com/websiteFind us on Instagram @magic_poshan, LinkedIn, and Youtube
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Home Schooling and Online teaching giving solution to shortage of Science and Math teachers

Subject: Home Schooling in Sikkim to bridge the digital divide When the schools were closed in March 2020 on account of the Covid-19 pandemic in Sikkim, little did we realise then that it's going to be so prolonged. In fact the situation started getting worse with each passing day, in terms of the spread of the infection in the country and the associated uncertainty. We quickly realised that the school closure is going to be a prolonged one. We immediately discussed the situation arising out of closure of schools and loss of studies for the students and decided to go for the online education, using all available platforms. One app, by the name "SikkimEduTech" which was in the pipeline was quickly launched along with the widespread use of whatsApp. We also decided to use one local cable TV, by the name Samvaad TV for telecasting pre-recorded lectures. We also used All India Radio for broadcasting lessons over radio. However, despite all these efforts, we found that our reach was limited to not more than 50-60% of the students and a glaring digital divide was evident between urban and rural areas of the state. The reasons were manifold, like poor network in rural areas, non-availability or poor quality of gadgets in many homes etc. Children were also missing their school atmosphere dearly. We then thought of a unique solution which was without any cost and very much doable. We discussed and considered the option of school coming to the homes of students if they were not able to go to schools. The idea came from some of our dedicated teachers who had started teaching children, either by going to their homes or calling 4-5 students to their homes, or some third place like a panchayat office, or even a flat ground in the village. We made it official and issued a circular encouraging teachers to do home schooling, in the way it was feasible for them. The whole idea was to enable the children to study who were victims of the digital divide. The safeguards and protocols issued by the Health Department were being adhered to scrupulously while teaching the children in this mode. The best part was that most of our teachers took to this enthusiastically. Today, I am personally a satisfied person that we could do something for our underprivileged and children located in difficult areas. The idea was successful since most of the teachers were residing in their school localities due to restrictions and fear of travel due to the pandemic and their enthusiastic cooperation. This was a simple no cost solution for us apart from being very effective. Another great opportunity came to us during this pandemic to deal with the chronic shortage of Science and Maths teachers in Sikkim. Sikkim and indeed the entire North East region suffers from a chronic shortage of good science and maths teachers. In fact, many schools, specially in rural and remote areas used to go either without them for most part of the academic year or to manage with sub standard teachers. With online teaching gaining traction, we suddenly discovered that one good Maths or Science teacher could easily cover 4 to 5 schools comfortably. This discovery suddenly provided us with a great solution at practically no cost. Now, we are able to teach our children Science and Maths, even in remote and rural area schools effectively. I hope this solution will help many areas of our country.  G P UpadhyayaAdditional Chief SecretaryEducation
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Transforming compassion into action: Supporting learning through e-volunteering

In these unprecedented times when life has come to a standstill owing to months of lockdown period in the country, people across diverse social classes are withstanding the worst of the social, emotional, and economic slowdown. The impact of the Covid-19 pandemic has been critical in the country’s overall development as the growth momentum across varied sectors remains halted. One of the worst affected is the education sector, which saw sudden closure of all the educational institutes, thus interrupting the learning journey of millions of children across the country. School going children are undoubtedly the most vulnerable of the lot who are lagging not only in their studies amid physical closure of schools but are restricted to limit their social engagements like meeting their friends, teachers, or simply playing outside in the playground. Seizing this moment of the Covid-19 crisis, Learning Links Foundation turned challenges into an opportunity, as it embraced uncertainty and sought to reach out to their most important stakeholders, the students. To make this goal a reality, Learning Links Foundation teamed up with its partner organization, Hinduja Foundation. Together both the organizations charted a path to a shared future by conceptualizing an idea in the form of ‘iCare: Volunteer From Home’ program. Both the organizations mobilized their resources and talents to develop an inclusive, citizen-driven volunteering program built on the pillars of collaboration and compassion.iCare: Volunteer from Home is a unique initiative that offers an opportunity of volunteering where the citizens are given a chance to contribute to society and make a difference in the lives of those who are less privileged and need our support in these uncertain times. In the face of lockdowns and social distancing, the iCare program ensures the safety of all the volunteers as all the activities are conducted on a ‘volunteer from home’ basis, meaning that the volunteers need not leave their homes for conducting the activities. As far as the beneficiaries are concerned, social distancing norms and hygiene standards are adhered to for every activity session that is conducted in large groups. States covered: Rajasthan, Maharashtra, Madhya Pradesh, Odisha, Chhattisgarh, Karnataka, Tamil Nadu, TelanganaBeneficiaries: Students (grade 4 to 8 level) and their familiesLanguages used: Hindi, Marathi, Odiya, Kannada, Tamil and TeluguThe iCare program was launched with 11 Hinduja Group Companies getting their employees on-board as volunteers for the iCare journey. Learning Links Foundation carried out all the on-field coordination and implementation of session activities. Learning Links Foundation oriented the volunteers and appointed a support group comprising of volunteering coordinators to provide on-field assistance to the volunteers and ensure the smooth execution of the program.The program was conducted across 8 states in the country with 309 volunteers completing more than 1200 hours of volunteering activities. The volunteers interacted with children from government schools and their families and engaged them in a wide range of activities using technology-based online and offline interactive modes. The volunteers had the flexibility to either choose from conducting live audio/video calls through WhatsApp or share a pre-recorded audio/video of the activity of their choice. A multi-lingual interaction approach was encouraged where the volunteers opted for language preferences that children were most comfortable in. Around 1000+ students were impacted through online interaction mode. Children were engaged in diverse activities that focused on helping them learn subject-based content and build important life skills crucial in these challenging times. Efforts were made to address children’s unique needs while building their strengths. Many activities were centred around the theme of Covid-19, which were aimed at generating awareness on preventive measures to be taken during the pandemic. Children were given yoga lessons to motivate them to stay safe, healthy, and fit at home. Also, sessions on story-telling, poetry, communication skills, wellness, and craft kept students interested and gave a boost to their self-esteem and confidence while also nurturing their physical and emotional wellbeing.All the volunteers worked tirelessly to ensure that the beneficiaries were provided a source of engagement and learning during the pandemic lockdown phase. Throughout the iCare journey, the volunteering opportunities proved to be highly satisfying for the employees and incredibly motivating for all the beneficiaries. The contribution of each volunteer has been immensely acknowledged by the children. The parents have expressed gratitude for the sheer enthusiasm shown by the iCare team to support their children’s learning. “I participated in COVID-19 awareness video and Neeranjanmurthy sir from Bharat Financial Inclusion Ltd. told us about the disease and gave information on handwashing, wearing face masks, maintaining social distancing etc. I liked the session very much. It was very informative. I would like to say my thanks to Neeranjanmurthy sir.”Lakshmi, student, grade 7GHS, Tholanawadi, Karnataka “I am grateful for this opportunity. My son is extremely happy and could not stop talking about the session. I want to personally thank each one of the team members for their efforts.”Father of Vinod (student of GUPS Lakhon ka Kheda, Rajasthan)“It was a very satisfying experience for me. I am planning to organize another session, hoping it to be very fruitful for the students.”Anand, volunteerAshok LeylandMore than 90% volunteers have expressed their keenness to pursue volunteering with iCare and if given another opportunity, would like to conduct more activities. This suggests a huge success of this program as it has provided new means of digitally connecting with stakeholders, engaging them in a common cause, and helping them make a positive change in people’s lives. For all the disadvantaged children and their families with limited or no access to technology, the iCare program has indeed become a symbol of hope and joy as their learning journey continues while gaining important life skills to face challenges in these extraordinary times. With the iCare program, the Learning Links Foundation and the Hinduja Foundation endeavours to connect and bring more and more people together who are willing to join the iCare journey and collaborate for a better future. The program offerings include support in terms of digital connect with the children and their families in rural parts of the country, customized content for activities, training sessions to understand grass-root level challenges, and ready at hand committed on-ground support group to ensure guidance at every stage of the program. This program, in all its uniqueness, is sure to guarantee the development of values and commitments while fostering a sense of responsibility and engagement in all the participating stakeholders. For the volunteers, the very act of contribution and giving one’s time and effort is a gesture of immeasurable value and satisfaction. For the students, this program is a source of learning and motivation while developing new knowledge and skills. For the parents and the larger community, it is a sense of relief for them to see their children being active and engaged in productive learning when the schools have shut for an indefinite period.Learning Links Foundation and Hinduja Foundation aspires to bring together and welcome energetic, selfless, and compassionate individuals and groups to join them on this beautiful journey and make this program a greater success.  
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Gratitude for a compassionate community!

As we continue to wait for the lockdown to be lifted, I hope you all are doing well and staying safe. The daily updates of the impact of COVID-19 takes me through a tsunami of emotions. At the same time, my heart is filled with gratitude for the resilience of our youngsters and the dedication of our volunteers. It is amazing to see that everyone, irrespective of their other commitments, have come together to do their best and ensure that learning continues.Every other day, we have online sessions scheduled on various topics and it is fulfilling to see the enthusiasm and zeal of the youngsters towards learning. There is a spark in their eyes, a love for learning irrespective of the method and their questions have left me awestruck. And, yes, there is fun and laughter in the sessions too. At times, we have internet glitches. On one such occasion, the youngsters commented, “Oh! Sir, has got struck! He has become a statue. Oh God! What to do now? Let’s say ‘release’ and see if he unfreezes.” The best part was that the minute they said the word, the facilitator was back online again! The joke was shared with the faculty and the session was magically filled with laughter.These youngsters are not only enthusiastic about learning but also love teaching Kannada words to facilitators who don’t know the language. I have never noticed such unbridled enthusiasm in a long time; it brings out their authentic character through the things that excite them. Their enthusiasm is infectious and beyond words or stresses that sometimes take hold of life.The most resounding compliment I heard recently was from Krishnan, who heads the Shiksha program at Udhyam. He told me that our online efforts were effective and wanted to know more about how we overcame the challenges of dance sessions through webinar. Well, what do I say? Thanks to our volunteers Smita and Srilaxmi who facilitate the session on dance, it is amazing to see how seamlessly the youngsters learn the steps and enjoy every minute. We are happy to see their continuous zeal in all our virtual learning sessions and are sure that giving them access to joy in learning will make it a lifelong journey.The enthusiasm and eagerness to learn are uplifting and propel us to want to do all that we can to ensure that learning continues through this crisis.A heartfelt thanks to all our volunteers -- Santhosh, Radha Radhakrishnan, Amit Jain, Ravi Maney, Divya Raghavan, Dileep V, Naveen Bhargav, Sunitha, Anchal, Anjali Prayag, Brijesh Patel, Srikala Bhashyam, Nita Thadaka, Preeti Prayag, Shamya Dasgupta, Dr Shashi Rao, Srilaxmi, Smita, Aditya Bose, Jyothi Kunjoor, Jean, Malarkodi , Arunima Chandra, Lakshmi SS, Sherly Kumar, Shalika ,Shilpa N, Venkatesh Murthy & Nagaraj Deshpande -- as their support is an expression of our wish to sustain the learning process. The compassion you have shown towards the youngsters we work with is an inspiration for us all. Thank you for helping us out, truly grateful to you.I am aware that it is a very difficult time to ask for volunteer support, but it is also a time to spread the joy of learning and making a difference. There is no joy greater than lending a helping hand. So, if one wishes to share his/her journey, or is willing to facilitate online sessions, do write to us at – [email protected] or call me on +919945602202 
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A Happiness Bag Serves Both Education and Nutrition

Originally from Raichur, Sophia has resided in Bangalore for the last six years having migrated to earn a better living. She is the mother of two boys, the older in Class 1 and the younger is two-years-old.  Prior to the birth of her youngest, Sophia was a brick layer earning a daily wage, because of a cesarean birth and the complications that followed, she gave up her job, leaving her husband the only breadwinner in the family. Unfortunately, with the lockdown, her husband, a tractor driver for BBMP, lost his job. She says, “Our rent is due from past two months, which is ₹1,500. We have two acres of agricultural land in our hometown. We have given it for rent and receive ₹10,000 per year. We have very little money remaining of it and don’t know what will happen when it is exhausted. We are managing with rations provided by our local authority. Also, as we do not have any facility for online classes, the school provided old books, so that our child can study until the school re-opens. This Happiness Kit provided will help us a lot. I thank you all for the support.”'In a recent survey conducted by The Akshaya Patra Foundation among parents, teachers and children of these schools, 96% of families revealed loss of livelihoods, while most families claimed a two-third reduction in daily intake of food. To support these government school children and their families, the Akshaya Patra Foundation has rolled out the Happiness Bag programme across the country. Through this programme, a Happiness Bag containing dry rations, educational material, and hygiene products for children, including sanitary packs for girl children, are distributed to the families to ensure the continued nutrition and education of these children until schools open. Akshaya Patra shares stories of beneficiaries through our COVID-19 Relief Efforts, as well as of our Mid-Day Programme to show you how a small act of generosity can impact and change somebody’s life.
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Wall of Gratitude Salutes DeCorona Champ, Gaurang Rathi, IAS

On the occasion of our Independence Day, through the "Wall of Gratitude", we salute leaders like Gaurang Rathi, IAS, (Municipal Commissioner - Varanasi, CEO - Varanasi Smart City, CEO - Kashi Vishwanath Trust) and all those in the CivilServices who have been navigating our villages, towns and cities through Covid19.“The best way to find yourself is to lose yourself in the service of others” – Mahatma GandhiIn a world confined to its own worries, it is leaders like Gaurang and teams that they lead who have constantly reminded us that service indeed knows no boundaries.Our sincere gratitude to you, Gaurang Rathi and your fraternity for being our #DeCoronaChamps. Leaders like you elicit hope and faith that we shall overcome these clouds and sunny days will soon be a reality!The video is a peek into Gaurang Rathi's past 125 days, based on research by the SetuWorks team. Link for the video: https://lnkd.in/dCi9eaqAbout the Wall of Gratitude -Rewind - On 2nd April, we initiated the "Wall of Gratitude" to thank the silent champions of Covid19. They are catalysts to the efforts of the frontline warriors as they help us navigate through these times. Each of them, from different domains ranging from IT, Education, Social Sector, Health, Waste Management, FMCG, etc. represent thousands of leaders and role holders like them. These 'behind the scene' rockstars or as we call them #MyDeCoronaChamps are so purpose driven & rooted that they do not even consider they are doing anything special. The tribute was a surprise to them as well!7th Aug 2020 onwards - On completing 125 days, we felt it is an opportune time to reconnect with our champs and share a glimpse of their lives and their thoughts as they busied themselves in taking care of all matters, professional and personal. We hope it also fills you with gratitude and you find ways to show it to many more #DeCoronaChamps around you. 
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Smartphone Recycle Scheme

Let's ReflectHow many of us have changed our mobile handsets in last five years? I don't think i even need to count; almost all of us would have switched a better gadget with every new launch. But the second and most important question; how many of us have bothered about its recycling? Where are those old gadgets? Are they unusable or we simply discarded them because we got a better one? The Digital DivideWe have all heard of the news of a poor couple in district Kangra of Himachal Pradesh, selling their only source of income their cattle, a young girl in Kerala committing suicide because she couldn't join the online classes and many other unknown stories that portrayed the digital divide and have just not made to headlines but haunt every child, every parent, every teacher and every aware and sensitive individual. In the times of pandemic; while systems, institutions and teachers are gearing themselves and engaging with more and more digital learning; this is one of the most disturbing issues.The InitiativeWell with all these thoughts in mind; Dr. Kalpana Sharma, Principal Swami Vivekanand State Model School, Baneda, Bhilwada, Rajasthan thought of a unique and innovative scheme; "Smartphone Recycle" scheme. While visiting children and households for enrolment, for awarness rallies, and for active participation in online classes;Mrs. Sharma was faced with this challenge of lack of resources and the inability of the parents to afford the same. While at home; she saw one of her old gadgets which was still in working conditions, just that it could not manage my excessive data load. It started by that one step in donating the old handset to one of the needy child on the 74th Independence day and inviting others to do so. This noble cause was noted by many enthusiasts and donors and became the news in Rajasthan and thus the chain began. There are independent donors who contact schools and donate their old gadgets which has also become one of the ways of recycling e-waste.   
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GovTech In Insurance Delivery Ring-fences Poor From Health Risks

Vimala Devi of Lakadhar village in Shimla district never imagined her stomach ache could amplify into a critical health crisis. After bearing the pain for a month, Devi was admitted to Kamla Nehru Hospital, Shimla. To her family’s dismay, she was diagnosed with uterine cancer. A surgery was the only remedy to treat this malignancy.Devi’s family lacked the financial wherewithal to meet the steep expenses of cancer treatment. All hopes would have been dashed but for a cashless card that lit up hope. The health card provided by Himachal Health Care Scheme or Himcare offered surgery and other treatment for free. Myriad families like Devi’s are benefiting from the flagship scheme Himcare run by the department of health & family welfare, Himachal Pradesh. The state has been running this scheme since January 1, 2019 to offer cashless treatment to families left out of the ambit of Ayushman Bharat - Pradhan Mantri Jan Arogya Yojana. The scheme offers a family floater cover of Rs 5,00,000 per year. Himcare scheme is designed to inch closer to ‘Sustainable Development Goals’ (SDGs) which identifies universal health coverage with financial risk protection as one of the critical targets. Almost 90 million people across the world are impoverished by mounting health expenses every year. In India, the scenario is unsettling as on an average, each person spends $109 per year from his own pocket to access health services. Today, around 60 per cent of the insurance market in India is government led. And, this builds the case for an efficient delivery of insurance solutions. This is where Himcare stands out. An engagement with Odisha-based GovTech major CSM Technologies, paved the path for Himachal Pradesh Government to put in place an automated monitoring and evaluation system, thus creating a win-win situation for all stakeholders.Before CSM rolled out this solution, the Department of Health & Family Welfare, HP confronted many hurdles in scheme implementation. First - the lack of centralised information made the process tough for authentication and verification of beneficiaries.  Multiple back and forth performed manually for empanelment of hospitals and verification of beneficiary’s credentials had turned irksome. The whole process devoured time, lacked transparency and raised risks of frauds and duplication of records. Himcare Scheme Monitoring System smoothened the jagged edges with an automated ICT platform wherein layers of data pertaining to beneficiaries, hospitals, medical records, treatment packages and claims are authenticated and validated through data mining and warehousing.  Both government and private hospitals can be empanelled under the scheme. The automated system generates health card and offers a DigiLocker for saving it. Settlement of claims is governed by a four-stage verification process. Moreover, the system provides for a Grievance Management System and offers an ‘Audit and Support Service’ where empanelled hospitals are audited by the Third Party Administrator (TPA) to appraise their services.The end-to-end automation solution has delivered and the metrics below speak volubly of its success during 2019 and 2020.Applications Received: 469567Health Cards Issued:  423960Cards Renewed:  97129Active Families/Cards:  307723Empanelled Hospitals: 269Cases Discharged:  102978Claims Raised by Hospital:  90597Claims Initiated for Payment: 67098Claims Settled/Payment Successful: 64789Amount Paid (To Hospitals) for Settled Cases:  Rs 50.53 croreSchemes like Himcare are kindling hope for the poor and disenfranchised- people who have dreaded exorbitant healthcare costs. And when such cashless schemes get a generous sprinkling of the right ‘GovTech’ solution, it changes the way the government connects and delivers to the bottom of the pyramid.CSM Technologies has devised and implemented similar solutions for State Governments of Odisha and Chhattisgarh.
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