GMDA’s Smart City Division through Digital Initiatives Provides Key COVID-19 Surveillance in Gurugram

The Gurugram Metropolitan Development Authority (GMDA) is helping the citizens of Gurugram Metropolitan area during COVID-19 pandemic to stay safe and away from facing any ground difficulties through the integration of GMDA’s unique technological endeavours. GMDA, in coordination with District administration is acting as backbone of IT Infrastructure to meet technological requirements. 

Under the overall leadership and directions of CEO GMDA Shri V S Kundu, GMDA team is continuing to serve its residents even during the Novel Coronavirus (COVID-19) outbreak and Lockdown. The CEO GMDA, realising great possibilities can happen through GMDA’s IT infrastructure resource, is leading activities round the clock, to keep the service cycle on. The team is being assisted by Addl CEO Smt Sonal Goel in helping the District Administration to effectively handle the COVID-19 challenges. 

ICCC turning into a War room for COVID-19 Surveillance
GMDA’s Integrated Command & Control Centre (ICCC), functioning since December 7, 2019 as part of Smart City Project established by GMDA for city infrastructure management and Smart City Services is presently focusing on managing operations to contain the spread of COVID-19 in GMDA Area, operating 24×7 from Sector 44 Gurugram, thus ensuring safety for Gurugram residents during the pandemic and city lockdown.

The containment operations are being carried on through ICCC’s coordination with all Govt agencies including Municipal Corporation of Gurugram (MCG), Gurugram Police and District Administration, etc. with a single Dashboard at ICCC. Thus technology is being used for efficient management of utilities for citizens’ need. 

GMDA has deployed CCTV cameras at various intersections, crime sensitive areas, entry / exit points and underpass in 115 sectors of Gurugram and Manesar, out of which, 300 cameras are operational and are being monitored at ICCC. On the video wall of ICCC, Live inputs from 100 video cameras can be viewed at any given time which helps the Police personnel in:
Monitoring the movement of people. 

Monitoring the movement of supplies and its distribution. Prime focus of the Centre is to track the movement of food supply and to check if it is being delivered at the right places. 
Maintaining law and order: Through the CCTV Camera the Gurugram Police are keeping an eye on vehicular traffic movement and gathering of people at sensitive locations including nine containment zones of Gurugram district. 

For ensuring social distancing in crowded areas and places with very high density of population. 
For tracking of people under quarantine, suspected cases. 
Real time monitoring of ambulances and disinfection services. 
The Police team through coordination with Delhi Police is keeping a watch of situation in areas close to the border so that if any group is seen walking or rushing of vehicles noticed towards the border, they are informed.
The ICCC also helps to check whether the police personnel deployed across the city are conducting checks properly.

Keeping the 300 CCTV Cameras Up & Running
The GMDA Smart City staff on its part is constantly monitoring and ensuring that 300 CCTV Cameras presently live at 75 traffic junctions are up and running and sending LIVE feed to ICCC on captive optical fiber network of GMDA so that the Police team can effectively monitor movement of supplies and people. The video surveillance data from various cameras deployed is stored and monitored at the Integrated Command & control Centre (ICCC). Besides, two technical resource from NEC Technologies are also deployed in the Integrated Command & Control centre for technical support whenever required.

Providing One-point informative solution for citizens through GMDA Mobile App
The Gurugram Metropolitan Development Authority (GMDA) has developed a mobile application – GMDA app as part of ICCC project which is available on Google play store and Apple store for free download to citizens. The Mobile App is proving useful during current pandemic, as it provides adequate information related to COVID-19 in Gurugram as well as for Haryana and other parts of the country. Also, it imparts useful guidelines on Helpline Numbers, Govt notifications, hospitals, pharmacy, Test Centres and Isolation Centres for COVID-19 patients and other relevant helpful information regarding Covid-19. All these locations can be viewed on the map too. A dashboard on ‘Haryana’ developed by GIS division under Covid-19 is also integrated with the Mobile app. 
For facilitating movement of citizens for emergency needs during the Lockdown period, GMDA has developed “Movement Pass” application and integrated it with Mobile App. The Movement pass can be applied on App with requisite documents and justification for travel during lockdown and movement pass is issued electronically with a QR code after approval from competent Authority. The copy of issued pass is sent to the applicant on Mobile no. as well as on email ID. Till date nearly 25,255 requests for Movement Pass were received and 8,699 are issued after scrutiny of documents submitted and justification indicated. 

The GMDA App also provides integrated one-point informative solution for citizens regarding Gurugram administration, access to Govt services, for making utility payments, and smart solutions. For Citizens of Gurugram, the app is a must as it provides a host of features that the citizens can count on for smart living. All Govt services including DHBVN, GMDA, MCG; and OneMap can be accessed through the app. The App also facilitates Payment of Electricity, Water & Sewage and Property Tax bills and booking of complaints for various services along with attachments. Grievances of citizens regarding services are also accepted through the app and resolved by forwarding them to respective department for redressal. 

Allocating Call Centre to attend Civic Complaints 
To provide better administration during COVID-19 lockdown crisis, the Call Centre of MCG for booking / redressal of public grievances has been integrated with ICCC. Residents facing any municipal issues can contact the call center by dialing Toll free no. 18001801817, 01244753555 and through email services.gmda@gmail.com and GMDA Mobile App. The Call Centre is working between 07.00 AM to 11.00 PM daily basis with 8 Agents. The Call Centre operations are distributed from 6 different locations. The complaints mainly related to water supply, sewerage, garbage (unauthorised dumping), street lights not working, etc. are currently being received by Call Centre Agents which are sent to respective officers in MCG for immediate attention and compliance on daily basis. 

Through these initiatives and use of technology, GMDA in coordination with District administration & Gurugram Police is assisting in ensuring the overall safety and welfare of citizens in Gurugram specially during COVID 19 Outbreak.
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